Terms of service

Terms of Service

Welcome to Remnant S.

By accessing our website or purchasing from Remnant S, you agree to the following Terms of Service, subject to any mandatory consumer rights that apply to your purchase.

Please review these terms before placing an order.

1. About Remnant S

Remnant S is an independent collection of thoughtfully selected everyday objects, inspired by vintage design, mechanical details, and enduring materials.

We aim to provide accurate product information and a straightforward shopping experience.

2. Products & Availability

We make reasonable efforts to present our products accurately, including their descriptions, materials, dimensions, photographs, and prices.

Please note that colors and finishes may appear slightly different depending on your screen and lighting conditions.

Product availability may change. If an item becomes unavailable after an order is placed, we will contact you to arrange an appropriate solution, including a refund where applicable.

3. Pricing & Payments

All prices are displayed in the currency shown at checkout.

Full payment is required when placing an order unless another payment arrangement is expressly offered.

Payments are processed through the payment providers available at checkout.

Any applicable taxes required to be collected at checkout will be shown before payment.

4. Orders & Confirmation

After placing an order, you will receive an order confirmation using the contact details provided.

We reserve the right to contact customers regarding incorrect order information, product availability, or suspected fraudulent transactions.

If we cannot fulfill an order, we will notify you and provide an appropriate refund.

5. Shipping & Delivery

Remnant S offers complimentary international shipping to destinations available at checkout.

Orders are normally processed and handed over to our shipping partners within 3 business days.

Estimated international transit time is 10–20 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, customs clearance, and carrier conditions.

We use Delivered Duty Paid (DDP) shipping services for supported destinations, covering applicable import duties, import taxes, and customs clearance charges as described in our Shipping Policy.

Please refer to our Shipping Policy for further details.

6. Returns, Refunds & Cancellations

We accept return requests within 14 calendar days of receiving your order, subject to our Return & Refund Policy and applicable consumer protection laws.

For change-of-mind returns, customers may be responsible for return shipping costs where permitted by law.

If an item arrives damaged, defective, or incorrect, please contact us so that we can arrange an appropriate remedy.

For complete information, please refer to our Return & Refund Policy.

7. Intellectual Property

The Remnant S name, branding, website content, original photographs, graphics, and other original materials are protected by applicable intellectual property laws.

You may not reproduce or use our protected content for commercial purposes without permission or another lawful basis.

8. Website Use

You agree to use our website lawfully and to provide accurate information when placing orders.

You must not attempt to interfere with the security, functionality, or operation of our website.

9. Privacy

We respect your privacy.

Personal information is handled as described in our Privacy Policy, including information required to process orders, arrange delivery, and provide customer support.

10. Product Care & Responsibility

Please follow any care or usage instructions supplied with your product.

Nothing in these Terms excludes or limits rights relating to defective products, product safety, or other protections that cannot legally be excluded.

11. Changes to These Terms

We may update these Terms of Service when necessary.

Any updated terms will be published on this page. Changes will not retroactively remove rights or alter confirmed orders where prohibited by applicable law.

12. Applicable Consumer Rights

These Terms are subject to applicable laws and mandatory consumer protection requirements.

Nothing in these Terms limits or excludes any statutory rights or remedies available to consumers.

13. Contact

If you have questions about these Terms, your order, or our products, please reach out through the Contact page on our website.

Thank you for choosing Remnant S.

Objects Worth Keeping.